Faster, smarter costumer support with Helix AI

Helix combines AI chat, multi-channel support, and ticket management to deliver exceptional experiences effortlessly.

Start Free Trial

Start Free Trial

How it Works

How it Works

AI Suggestions

00:04

Avg Response Time

1.2s

89%

Faster than before

99,9%

Services Resolved by AI

Trusted by forward-thinking teams
Benefits

Everything your team needs in one place

A unified dashboard with full visibility over every conversation, ticket, and metric so nothing slips through the cracks.

All channels, one inbox

Email, chat, WhatsApp, social — every conversation in one place. No tool-switching.

Avg Response Time

1.2s

+89%

Faster than before

Helix Agent

Respond in seconds, not hours

Deliver 1.2s response time. Your customers get instant answers no queues, no waiting.

99,9%

Services Resolved by AI

All Resolved by 1 Agent

Problem successfully completed

Scale without hiring

Resolve 94% of queries automatically. Handle 10x more volume without a single new hire.

Core Features

Built for modern support teams

A unified dashboard with full visibility over every conversation, ticket, and metric so nothing slips through the cracks.

AI Live Chat and Chatbot

AI Live Chat and Chatbot

Solve customer queries instantly with context-aware AI responses

Solve customer queries instantly with context-aware AI responses

Message

AI Live Chat

Helix AI

​

Jane

Hi, I need help with my subscription renewal. It says payment failed.

Multi-Channel Support

Manage conversations across email, live chat, and social media in one place

Integration Multi-Channel

Channel

Status

Coverage

Email

Active

100%

/0%

Instagram

Active

80%

/20%

WhatsApp

Active

90%

/10%

Multi-Channel Support

Create, assign, and track support tickets with full visibility

Ticket List

Ticket ID

Subject

Status

#TK-44281

Payment processing error

Open

#TK-44282

Account upgrade request

Resolved

#TK-44283

API integration support

Pending

#TK-44284

Payment processing error

Resolved

Analytics & Reporting

Analytics & Reporting

Monitor response times, resolution rates, and team performance

Monitor response times, resolution rates, and team performance

Total Conversations

Total Conversations

56,234

56,234

CSAT Score

CSAT Score

4.8

4.8

89%

89%

From last month

From last month

How it Works

Get up and running in just five minutes.

Three simple steps to transform your customer support with AI. No complex setup, no engineering required.

1

Connect your channels

Connect your channels

Link email, chat, and social accounts. Helix pulls everything into one inbox automatically

Link email, chat, and social accounts. Helix pulls everything into one inbox automatically

2

Train your AI agent

Train your AI agent

Import knowledge base, FAQs, and Helix learns your tone, policies, product.

Import knowledge base, FAQs, and Helix learns your tone, policies, product.

3

Go live & optimize

Go live & optimize

Launch your AI agent it handles queries 24/7. Use analytics to improve accuracy continuously.

Launch your AI agent it handles queries 24/7. Use analytics to improve accuracy continuously.

Testimonials

Trusted by teams
worldwide

Trusted by teams
worldwide

See why hundreds of teams trust Helix to power their customer experience.

  • "Helix cut our response time from 4 hours to under 2 seconds. Our CSAT scores have never been higher. We used to drown in repetitive tickets — now the AI handles those while our agents focus on high-value conversations. It's the best investment we've made in support tooling."

    Sarah Jhonson

    Head of CX, Intercom

  • "We scaled from 500 to 5,000 daily tickets without hiring a single new agent. Helix's AI handles the routine stuff so our team can focus on complex issues."

    Samantha William

    VP of Operations, Snowflake

  • "The multi-channel inbox is a game changer. No more switching between tools or losing context mid-conversation. Everything lives in Helix now and our team is so much more efficient. Response quality went up and our agents are happier too."

    Amara Laurent

    Head of CX, Instagram

  • "Helix cut our response time from 4 hours to under 2 seconds. Our CSAT scores have never been higher. We used to drown in repetitive tickets — now the AI handles those while our agents focus on high-value conversations. It's the best investment we've made in support tooling."

    Sarah Jhonson

    Head of CX, Intercom

  • "We scaled from 500 to 5,000 daily tickets without hiring a single new agent. Helix's AI handles the routine stuff so our team can focus on complex issues."

    Samantha William

    VP of Operations, Snowflake

  • "The multi-channel inbox is a game changer. No more switching between tools or losing context mid-conversation. Everything lives in Helix now and our team is so much more efficient. Response quality went up and our agents are happier too."

    Amara Laurent

    Head of CX, Instagram

Integration

Seamlessly works with your existing stack

Connect Helix to the tools you already use. Seamless integrations with zero friction.

Ready to transform your customer support?

Join hundreds of teams already using Helix to deliver faster, smarter support. Free 14-day trial — no credit card required.

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